The Beespoke Honey · Returns & Damages

If something
isn't right.

We stand behind every jar we send. Here is how we handle the rare occasion when something goes wrong.

Damaged in transit

If your jar arrives broken or leaking, we will replace it. Photograph the parcel and the jar and email us at info@thebeespokehoney.com within 48 hours of delivery, with your order number. You do not need to return the damaged jar. We will send a replacement of the same honey at no cost to you.

Wrong item received

If you receive a honey other than the one you ordered, write to us within 48 hours of delivery and we will send the correct jar and arrange collection of the other at our cost.

A note on crystallisation

Raw honey naturally crystallises over time — it turns cloudy, thick or grainy. This is a sign of purity, not a fault, and is not grounds for return. To restore it, rest the jar in warm (not hot) water or hold it in your hands. See Questions About Our Honey.

Food safety & returns

As a food product sold for consumption, opened jars cannot be accepted back for reasons other than damage, a fault, or an error on our part. This protects the safety of every customer. If you are unhappy with your honey, write to us — we would genuinely like to know, and we will make it right.

Cancellations

Orders can be cancelled before dispatch — that is, on the same day you order, before the next working day. Once a parcel has left us, our shipping and delivery terms apply. To cancel, email us as quickly as possible with your order number.

How to reach us

info@thebeespokehoney.com · we aim to reply within one working day.

The Beespoke Honey — Bir, Himachal Pradesh